Business process outsourcing (BPO) was considered the exclusive preserve of large-scale enterprises. Not any more.
And it's not just IT support that's being outsourced by SMBs. A 2019 survey of 529 small business owners and managers by B2B research, ratings and reviews site Clutch found that 37% of small businesses (<500 employees) outsourced at least one business process, and over half (52%) planned to do so going forward. The most commonly outsourced business tasks were 'technical' ones, such as accounting, IT services and digital marketing: