Empathy & IT Service Management Trends
Mapping the forecast 2020 IT Service Management trends (ITSM) with the actual 2020 pandemic reality is fascinating.
Alongside the...
Contributors
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Managing Director -
Director
Drum Horse Insights Archive
Time for agencies to push the reset button
Strategy& always delivers when it comes to providing high quality insights and expertise for the media sector. Their latest...
You Can't Cut Your Way to Growth, But...
Phew. The IHS Markit/Cips flash (or interim) UK purchasing managers’ index for services rose to 47 in June from 29 in May. Not...
It's All A Question of Management Attention
By outsourcing their back offices, agency management team can focus more of their attention on understanding their customers or...
Xero Business Snapshot- A very useful business thermometer
While Xero Business Snapshot is still in pilot phase and the functionality is quite limited, Xero know how useful it will be to small...
SMES embrace outsourcing
Business process outsourcing (BPO) was considered the exclusive preserve of large-scale enterprises. Not any more.
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And it's not just IT support that's being outsourced by SMBs. A 2019 survey of 529 small business owners and managers by B2B research,...…
Microsoft Work Trend Index
Can technology replace old fashioned people skills?
We are now well into the new dawn of a technology centric way of working powered by AI and advanced workplace collaboration solutions....
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